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Original Articles

Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics

1.

Department of Midwifery, İstanbul University-Cerrahpaşa, Faculty of Health Sciences, İstanbul, Turkey

2.

Directorate of Nursing, İstanbul University, İstanbul Faculty of Medicine, İstanbul, Turkey

Arch Health Sci Res 2021; 8: 102-109
DOI: 10.5152/ArcHealthSciRes.2021.20101
Read: 1812 Downloads: 610 Published: 18 June 2021

Objective: In this study, we aimed to examine the satisfaction levels of patients hospitalized in a university hospital in terms of sociodemographic characteristics.

Methods: This was a descriptive study. The population of the study consisted of 9,629 inpatients at a university hospital between May 31, 2017, and May 31, 2018. An introductory information form and inpatient satisfaction scale were used in the study. The study sample consisted of 7,153 patients (both under and upper the age of 18 years) patients/patients’ parent  who agreed to participate in the study. To determine the service quality, research forms were included in the satisfaction measurement survey that were given to each patient by the hospital administration staff before being discharged.

Results: The scale and sub-dimensions of the scale evaluated were significantly higher for older patients, male patients, patients with a hospital stay of 24 days or more, and patients in internal diseases services. Scores obtained from satisfaction with doctors sub-dimension did not differ on the basis of the level of education. Scores of patients who graduated from a university were significantly higher than other groups in the satisfaction with nurses sub-dimension.

Conclusion: The scores of patients obtained on the inpatient satisfaction scale and its sub-dimensions differed by age, sex, education, length of hospital stay, and clinic type. Sociodemographic characteristics of patients affect their satisfaction, and the significance of the effect of those factors on patient satisfaction varied. It is recommended to consider demographic characteristics to increase patient satisfaction.

Cite this article as: Ay F, Polat Ş. Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Arch Health Sci Res. 2021;8(2):102-109.

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