Evaluation of Patients Admitted to the Emergency Department Satisfactions

Background: Patient satisfaction is an important part of quality service. The satisfaction level of the patient, in line with the expectations of patients and increasing the quality of service is important to provide a more quality service. Objectives: That apply to emergency department patients, to determine satisfaction levels. Methods: The research Gumushane State Hospital Emergency Service, the study was carried out on 300 patients who agreed to participate on a voluntary basis. . Data were using SPSS for Windows 15.0 software package, frequency and distribution were analyzed by chi square test. Results: Patients' mean age 33.34±14:46, respectively. 68.0% of patients, then the emergency room waiting for the inspection lot that 75.3% of all health care personnel attention to personal privacy that the (closure of the door is being examined, such as the withdrawal of a screen or curtain) 56.0% then the examining physician, gave information about the disease were identified. Conclusion: The attention to patient privacy, medical care and short duration of treatment, giving information about the practices, factors such as service, not clean the factors that increase patient satisfaction. Educational levels of patient satisfaction increased expectations are increasing.